We would like to know what you think and appreciate feedback on how you experience our products and services so that we can develop and improve them for you. If you want to give us feedback, you can contact us by phone, email, or chat to share your thoughts. Your feedback will be reviewed by the person responsible for the product or service in question and whether or not your suggestion can be implemented, we will get back to you about your feedback.

If you are dissatisfied, we ask you to first contact Froda's customer service. We would like to resolve any problems or misunderstandings that have arisen in order to take your feedback further.

If you are still dissatisfied with the answer you received, you can send a written request to the customer ombudsman at Froda, who is responsible for complaints at Froda. The customer ombudsman will then, in an impartial manner, review your case carefully and make a new assessment. Read more about how we handle any complaints and what the written request should contain here.

We do everything we can to ensure that you as a customer are satisfied with our services. Should a dispute arise between you and Froda that cannot be resolved by our customer service, you can report your case to the General Complaints Board (ARN). Froda participates in ARN's dispute resolution procedure and follows their recommendations for cases under review.

You can reach the General Complaints Board via:

Website: www.arn.se

Address: Postbox 174, 101 23 Stockholm, Sweden

The European Commission offers an online platform to resolve disputes arising in cross-border e-commerce, outside the courts. This platform allows you to report your case in any official EU language. You can find the platform here.

You can download your commitment statement under "documents" in the left column on My Pages.

You can download your annual statement under "documents" in the left column on My Pages.

Log in to My Pages and select the account that you want to retrieve an account statement for. Then select "transactions" in the menu and specify the desired time interval for the account statement.

Your personal data is handled in accordance with Froda's Privacy Policy. Read more about it here.

If you don't have mobile BankID to verify your withdrawal account, you can send a message in My PAges with account proof from your bank containing the clearing number, account number, name, and social security number.

When someone passes away, an engagement statement is automatically sent to the deceased estate's registered address with information about the estate's assets at Froda. The deceased's engagement with Froda can only be terminated and the money paid out once the estate inventory is complete. For the money to be paid out to the estate, we need to receive the following documents:

– Closure form for the estate, can be found here.

– Power of attorney, in case one person represents all the estate's heirs or a lawyer assists with the closure. You can find the power of attorney here.

– Copy of ID for all the estate's heirs.

Post the completed and signed form, eventual powers of attorney, and copies of ID documents to us at:

Froda AB

Katarinavägen 9

116 45 Stockholm

To verify withdrawal accounts, Froda uses a solution from Finshark where bank accounts are verified via BankID. Finshark is a Swedish company under the supervision of the Swedish Financial Supervisory Authority.

No, we only offer savings accounts for individuals.

No, we only offer savings accounts for individuals who have turned 18.

No, you must be a resident of Sweden.

No, you need to have a Swedish bank account to make deposits to your savings account at Froda.

Individuals over 18 years of age who reside in Sweden and have a Swedish bank account.

For savings accounts with variable interest rate, there is no time limit for when you can make your first withdrawal. If you want to make withdrawals from a fixed-rate savings account, it is possible against a fee of 1% of the withdrawal amount.

No, but you can never withdraw more money than is in your savings account.

Yes, you can make withdrawals from a fixed interest savings account against a fee of 1% of the withdrawal amount. The same applies if you want to close the account during its term.

It normally takes between 2-3 banking days.

Log in to My Pages and select "withdrawal" in the left column.

You can change your withdrawal account on My Pages. Click on your name in the menu, select "my details" and click on "retrieve my account number". Choose the bank with your desired withdrawal account, authenticate yourself and choose which account you want as the withdrawal account. If you have trouble changing the withdrawal account, you can send a message in the logged-in mode to get help with it.

Your withdrawal account must be an account in a Swedish bank and include clearing and account numbers. Bankgiro or plusgiro does not work as a withdrawal account.

The minimum amount you can deposit is 1 SEK.

It depends on whether you have a savings account with variable or fixed interest rate. Savings accounts with variable interest rate have unlimited deposits. For fixed-rate savings accounts, you can only make a deposit when the account is opened. If you want to make additional deposits to a fixed-rate account after you have opened it, you can open a new account with the desired term. If you try to make additional deposits to an account with fixed-rate, the money will either be placed in a savings account with variable interest rate or paid back to your registered withdrawal account.

Yes, the highest amount you can deposit is 1 050 000 SEK.

You can normally see the deposit in your account within 1-2 banking days.

The first deposit must be made within 30 days from the day the account was opened.

No, you can only make deposits in SEK to our savings accounts.

The highest amount, including earned interest, that you can have in the account is limited to SEK 1 050 000. If your balance exceeds that amount, the excess will automatically be paid out to your registered withdrawal account.

Deposits are made through bankgiro to 652-5125 with your account number at Froda as the OCR/reference.

Yes. Read more about the government deposit guarantee here.

The money will be manually deposited by us into your savings account. If you cannot see the deposit in your account 3 days after depositing, you can contact us via the messaging function on My Pages.

Interest for the money in the account is calculated for all calendar days of the year, taking leap years into account. For deposits, interest is calculated from the first bank day after Froda has received the amount. The interest is an effective annual rate, which means that for accounts with a shorter term than 12 months, you will receive the part of the annual interest that reflects the term of your savings account.

Example 3 months: You deposit SEK 1 000 into a fixed savings account with a 3 month term and an annual interest rate of 2%. Since the account has a term of 90 days, the interest is calculated as: (2% / 365 days) * 90 days, which gives an interest of SEK 4.93 for the period.

Example 6 months: You deposit SEK 1 000 into a fixed savings account with a 6-month term and an annual interest rate of 2%. Since Froda Fixed 6 months has a term of 180 days, the interest is calculated as: (2% / 365 days) * 180 days, which gives an interest of SEK 9.86 for the period.

Current interest rate and terms for the savings account can be seen on the website or on My Pages.

Interest for the money in the account is calculated for all calendar days of the year, taking leap years into account. For deposits, interest is calculated from the first bank day after Froda has received the money. For withdrawals, interest is calculated until the day before the withdrawal date.

The interest is an effective annual rate and is calculated according to the interest rate that Froda applies at any given time for the savings account. Current interest rates and terms for the savings account can be seen on the website or on My Pages.

The interest rate depends on which savings account you have and is shown when you open the account. For savings accounts with variable interest rate, the interest rate can be adjusted both up and down. For fixed-rate savings accounts, the interest rate remains the same throughout the term. The current interest rate can be seen on the website or on My Pages.

On our website and via My Pages.

Your earned interest is deposited into your account on December 31st each year and when the account is closed if you have a savings account with variable interest rate. For fixed-rate savings accounts, the earned interest is paid out when the term of the account expires or when the account is closed.

Yes, you can open several savings accounts.

No, it costs nothing to open a savings account.

No, there is no annual fee for any of our savings accounts.

No, Froda only allows one account holder per savings account.

You can log in to your savings account by identifying yourself with BankID here.

No, you need to have BankID to be able to open a savings account. Read about how to get a BankID here.

We need to be able to verify your identity when you open an account and use BankID as the solution to do it.

The money in a Savings Account + Froda distributed through Avanza Bank is placed with Froda just like our other savings accounts. If you have savings accounts with Froda both through Froda and through Avanza, the total amount on your accounts is combined, and the total amount is covered by the deposit guarantee limit of 1 050 000 SEK.

Go to My Pages and open your account overview. From there, you can click on your account and then close your account.

You can open a savings account by logging in with BankID here.

Yes, if you log in to My Pages, you can select “show closed accounts” and then click on the account you want to see transactions for.

Yes, when the interest is capitalized, a withholding tax of 30% is deducted, which Froda reports to the Swedish Tax Agency. You do not need to do anything.

At the end of the term, your savings account will convert to a variable interest rate account. Your money, including earned interest, then becomes available for withdrawal. If you want to continue with a fixed interest savings account, you need to create a new savings account with the desired term and transfer the money to the new account.