Dispute Resolution Information for Consumers

We do everything we can to ensure that you as a customer are satisfied with our services. Should a dispute arise between you and Froda that cannot be resolved by our customer service, you can report your case to the General Complaints Board (ARN). Froda participates in ARN's dispute resolution procedure and follows their recommendations for cases under review.

You can reach the General Complaints Board via:

Website: www.arn.se

Address: Postbox 174, 101 23 Stockholm, Sweden

The European Commission offers an online platform to resolve disputes arising in cross-border e-commerce, outside the courts. This platform allows you to report your case in any official EU language. You can find the platform here.