At Froda, we value the opinions of our customers because we always strive to develop our services. We would love to know what you think and appreciate feedback on how you experience our products and services. Your feedback will be reviewed and evaluated by the person responsible for the product or service in question. Regardless of whether your proposal can be implemented or not, we will hear from you about this. Contact us by phone or chat to share your feedback, you will find our contact details here.

If you are not satisfied, please start by contacting customer support. They will be happy to sort out problems or misunderstandings and can also forward your complaints.

If you are still dissatisfied with the response you received from us, we advise you to send a written request to klagomal@froda.se about the handling of Frodas' customer ombudsman, who is the complaint officer at Frodas. The customer ombudsman will then, in an impartial manner, review the case carefully and make a new assessment.

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The written request must contain complete information about the case. The customer representative needs to know what happened in your previous dealings with us, a description of why you are not satisfied and how you would like us to resolve your case. You will receive an answer as soon as a final decision has been made, but no later than within 10 working days. If you are also not satisfied with the decision of the customer offer, you need to take the case to the General Complaints Board (ARN) or to a general court. At the Consumer Banking and Finance Agency, www.consumers.se, you can get free counseling. You can also contact the consumer guide in your municipality.

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Keep in mind that our customer representative only reviews cases previously handled by Froda's customer service. If this is the first time you hear about your case, we ask you to contact us here instead. In order for our customer representative to have the opportunity to review your complaint, you need to fill in the information below.

We at Froda do everything we can to ensure that you as a customer are satisfied with our services. Should a dispute arise between you and Froda that cannot be resolved by our customer service, you can report your case to the General Complaints Board (ARN). Froda participates in ARN's dispute resolution procedure and follows their recommendations for cases under review.

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How to reach the General Complaints Board:

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Website: www.arn.se

Address: Postbox 174, 101 23 Stockholm, Sweden

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The European Commission offers an online platform to resolve disputes arising in cross-border e-commerce, outside the courts. This platform allows you to report your case in any official EU language.